Most people with electricity debt believe that disconnection is inevitable, but the rules explicitly prohibit it in several specific cases, as the procedure itself gives the consumer the necessary time and protective tools.
According to the retail market rules, the distributor makes the information available by the 12th of each month, and the consumer is obliged to pay within 7 days. In case of violation, the distributor has the right to terminate the supply, but only through the clear procedure established by the network rules.
At least 3 days before disconnection, the consumer must be properly notified. Moreover, in the case of individuals who requested notification in writing or via e-mail, that exact method must be applied, which helps avoid surprises.
The rules define four grounds upon which the distributor does not have the right to terminate electricity supply, and these include the presence of a debt repayment schedule, the submission of payment guarantees, justified objections, as well as disputes arising over the right to the apartment.
After paying the debt, the electricity supply is subject to prompt restoration depending on the moment of submitting the document proving the payment, which is also clearly regulated by relevant legal norms.
The electricity supply regulations are aimed not only at fulfilling obligations, but also at protecting consumers' rights, which is often ignored by citizens. It is important to understand that timely submitted justifications or established schedules can prevent disconnections. It is necessary to carefully monitor notification deadlines and use the protective mechanisms provided by law.
